US Online Return Policy
Here is a step-by-step to walk you through the Return process on Thermajohn.com
1. Pack the items back in their original state i.e., unused and unwashed with all their tags attached.
2. Fill up the Return Form and enclose it with the package meant to be returned.
3. Ship it to our warehouse within 30 days of the ship date (found on the packing list) on the following address:
ATTN: Returns 2772 Nostrand Ave Brooklyn, NY 11210
4. Allow us 5 business days from the date of receiving the items to process the refund. It will be made in the original mode of payment. Should it take more than 5 days, we request you to contact your bank. Thermajohn reserves the right to limit or deny refund. Price adjustments will not be honored.
Items purchased as gifts can be returned for a full refund. The amount can either be refunded to the purchaser or an online promo code could be issued to the receiver of the gift. Make sure to include the email address where the code will be sent in the comments segment of the Return Form in that case.
Gift Card Return Policy
Purchases made by a gift card can be returned in exchange of a new gift card to be used on Thermajohn.com. The return process will be the same. In case of credit card being used, the amount will be directly refunded to it.
Prepaid Shipping Label
Customers are responsible to send the products to our warehouse unless it is a misrepresentation of the original description of said product. If you receive damaged products, please contact us at the earliest.
If you have any issues with your order, feel free to contact us via our Contact Us page