Shipping at Thermajohn.com

COVID-19 NOTICE:
Please note that due to COVID-19 there are currently shipping delays with all carriers, which may affect the transit time of orders at this time.
Please visit the websites of our delivery service partners directly for the most up to date information on shipping delays:
USPS  | FedEx 

 

Shipping Method Estimated Processing Time Estimated Transit Time Tracking Inluded Insurance Included
USPS First Class* 1-3 Business Days 3-7 Business Days Yes No
USPS Priority 1-3 Business Days 2-3 Business Days Yes No
FedEx 1-3 Business Days 2-5 Business Days Yes No
FedEx Standard Overnight Ships the Next
Business Day
1 Business Day Yes No
*USPS First Class is only available for packages weighing 16 oz or less.
USPS services are not guaranteed.

 

 

BACK-ORDERED & PRE-ORDERED ITEMS

U.S. ORDERS: All back-ordered and pre-ordered items ship separately from in-stock items in one final shipment, so that as a courtesy to you, in-stock items may arrive to you sooner. Approximate shipping dates of pre-ordered and back-ordered items are indicated on the listing’s drop-down menu as, “Early” (1st-10th of the month), “Mid” (10th-20th of the month), or “Late” (20th-31st of the month).  These dates are our best estimates and are subject to change at any time. Subsequent shipping methods are chosen at our discretion. You will receive a confirmation email when the remainder of your order ships.

MAIL

LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email, please contact us via our contact page and we will direct you as to how to file a claim with the postal service. Thank you for your understanding with this.

RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.

REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Thermajohn (ThermalJBrands). If the package does return, a refund will be applied for the cost of the items only.

SHIPPING CHARGES: Shipping charges are non-refundable.

 

SHIPPING QUESTIONS?  Please email us via our contact page.

Return Policy

US Online Return Policy

Here is a step-by-step to walk you through the Return process on Thermajohn
1. Pack the items back in their original state i.e., unused and unwashed with all their tags attached.
2. Fill up the Return Form and enclose it with the package meant to be returned.
3. Ship it to our warehouse within 30 days of the ship date (found on the packing list) on the following address: Thermajohn.com ATTN: Returns 2770 Nostrand Ave Brooklyn, NY 11210
4. Allow us 5 business days from the date of receiving the items to process the refund. It will be made in the original mode of payment. Should it take more than 5 days, we request you to contact your bank.

Thermajohn reserves the right to limit or deny refund. Price adjustments will not be honored.

Gift Returns

Items purchased as gifts can be returned for a full refund. The amount can either be refunded to the purchaser or an online promo code could be issued to the receiver of the gift. Make sure to include the email address where the code will be sent in the comments segment of the Return Form in that case.

Gift Card Return Policy

Purchases made by a gift card can be returned in exchange of a new gift card to be used on Thermajohn. The return process will be the same. In case of credit card being used, the amount will be directly refunded to it.

Prepaid Shipping Label

Customers are responsible to send the products to our warehouse unless it is a misrepresentation of the original description of said product. If you receive damaged products, please contact us at the earliest. If you have any issues with your order, feel free to contact us via our Contact Us page

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