Shopping
HOW CAN I PLACE AN ORDER?
You can place an order online or call our customer support team to help you process the order over the phone. Our business hours are Mon thru Fri 9-5 EST (347)-498-5341
WHAT SHOULD I DO IF I DON’T KNOW MY SIZE?
We’ve introduced an all-new and simplified size chart to help you find the perfect thermal wear for men, women & kids. Find our size guide on the product detail page to find the perfect fit.
WILL I RECEIVE A CONFIRMATION OF MY ORDER?
Yes, you should receive a confirmation email with your order details.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a tracking number with your estimated arrival date.
HOW DO I CHANGE MY SHIPPING ADDRESS AFTER AN ORDER HAS BEEN PLACED?
Since we would like all of our customers to receive their orders in a timely manner, we process all orders immediately once your order has been placed.
To request a change in address, E-mail us at hello@thermajohn.com or by calling us at (347) 498-5341. Our business hours are Mon thru Fri 9-5 EST.
*Please keep in mind that it may not be possible once the order has been shipped out already.
Payment
HOW CAN I MAKE PAYMENT?
We accept major credit and debit cards from Visa, MasterCard, American Express & Discover. You can use Paypal, Shop Pay, Amazon Pay, Google Pay, Apple Pay, and Meta Pay.
WHEN WILL MY CREDIT CARD BE CHARGED?
It will be charged only once your order is placed.
WHEN WILL I RECEIVE MY REFUND?
We initiate it from our side in 2 business days and you will be receiving the refund in the next 3-5 business days. If you don’t, contact your bank.
HOW DO I CANCEL AN ORDER I PLACED?
Contact our customer support team at hello@thermajohn.com to cancel your order.
Returns
HOW DO I RETURN AN ITEM(S)?
All you have to do is return the product in its original state – unwashed, unused with all tags intact – to our warehouse within 90 days from the day of purchase. using the prepaid label provided within 90 days from the day of purchase. START YOUR RETURN HERE.
